Galaxy Book5 Pro 360 (16", Core Ultra7, 16Go), Copilot+ PC Galaxy Book5 Pro 360 (16", Core Ultra7, 16Go), Copilot+ PC
1

Galaxy Book5 Pro 360 (16", Core Ultra7, 16Go), Copilot+ PC

Informations de garantie

Sujets communs

Galaxy Book5 Pro 360 (16", Core Ultra7, 16Go), Copilot+ PC

NP960QHAA-EXP
  • fr
  • NP960QHA-KG1FR
  • NP960QHAA-EXP
  • 1402
  • 14
  • 999
  • page-support-detail
  • support product detail

Solutions et astuces

Filtrer Filtrer Réinitialiser

Filtrer

Réinitialiser Voir les résultats
  • {{contentInfo.symptomName}} {{contentInfo.title}}
    {{contentInfo.content}}
    • fr
    • NP960QHA-KG1FR
    • NP960QHAA-EXP
    • {"softwares":[],"manuals":[{"description":"Indice de réparabilité (Score)","englishDescription":"Reparability Scores (Score)","fileName":"REPARABILITE_MASTER_DARK_GREEN_87.jpg","fileModifiedDate":"13/09/2024","fileModifiedDateCalendar":1726157880000,"fileVersion":"1.0","fileSize":"0.07","contentsTypeCode":"ER","filePath":"ER/202409/20240913101525181/REPARABILITE_MASTER_DARK_GREEN_87.jpg","fileID":9881347,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=9881347&CDCttType=ER&VPath=ER%2F202409%2F20240913101525181%2FREPARABILITE_MASTER_DARK_GREEN_87.jpg","osList":null,"areaList":[{"code":"FR","orgCode":"FR"}],"languageList":[{"code":"FR","orgCode":"F4","name":"FRENCH(FRANCE)"}]},{"description":"Indice de réparabilité (Paramètres de calcul)","englishDescription":"Reparability Scores (Calculation parameters)","fileName":"GB5_NP960QHA_240627_Reparability_grid_laptop_EN_CSV.pdf","fileModifiedDate":"13/09/2024","fileModifiedDateCalendar":1726157880000,"fileVersion":"1.0","fileSize":"0.06","contentsTypeCode":"ER","filePath":"ER/202409/20240913101525181/GB5_NP960QHA_240627_Reparability_grid_laptop_EN_CSV.pdf","fileID":9881348,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=9881348&CDCttType=ER&VPath=ER%2F202409%2F20240913101525181%2FGB5_NP960QHA_240627_Reparability_grid_laptop_EN_CSV.pdf","osList":null,"areaList":[{"code":"FR","orgCode":"FR"}],"languageList":[{"code":"FR","orgCode":"F4","name":"FRENCH(FRANCE)"}]},{"description":"Guide de réparation","englishDescription":"Repair Guide","fileName":"Mars5-16_RepairGuide_EU_Eng_Rev.1.1_241029.pdf","fileModifiedDate":"20/11/2024","fileModifiedDateCalendar":1732073340000,"fileVersion":"1.0","fileSize":"19.82","contentsTypeCode":"EU","filePath":"EU/202411/20241120212438265/Mars5-16_RepairGuide_EU_Eng_Rev.1.1_241029.pdf","fileID":9997014,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=9997014&CDCttType=EU&VPath=EU%2F202411%2F20241120212438265%2FMars5-16_RepairGuide_EU_Eng_Rev.1.1_241029.pdf","osList":null,"areaList":[{"code":"BE","orgCode":"BE"},{"code":"CZ","orgCode":"CZ"},{"code":"DE","orgCode":"DE"},{"code":"DK","orgCode":"DK"},{"code":"ES","orgCode":"ES"},{"code":"FI","orgCode":"FI"},{"code":"FR","orgCode":"FR"},{"code":"GB","orgCode":"GB"},{"code":"HU","orgCode":"HU"},{"code":"IE","orgCode":"IE"},{"code":"IS","orgCode":"IS"},{"code":"IT","orgCode":"IT"},{"code":"LU","orgCode":"LU"},{"code":"NL","orgCode":"NL"},{"code":"NO","orgCode":"NO"},{"code":"SE","orgCode":"SE"}],"languageList":[{"code":"EN","orgCode":"EN","name":"ENGLISH"}]},{"description":"Guide de réparation","englishDescription":"Repair Guide","fileName":"Mars5-16_RepairGuide_Open_Fre_Rev.1.0_241118.pdf","fileModifiedDate":"20/11/2024","fileModifiedDateCalendar":1732073340000,"fileVersion":"1.0","fileSize":"19.85","contentsTypeCode":"EU","filePath":"EU/202411/20241120212438265/Mars5-16_RepairGuide_Open_Fre_Rev.1.0_241118.pdf","fileID":9997018,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=9997018&CDCttType=EU&VPath=EU%2F202411%2F20241120212438265%2FMars5-16_RepairGuide_Open_Fre_Rev.1.0_241118.pdf","osList":null,"areaList":[{"code":"BE","orgCode":"BE"},{"code":"CZ","orgCode":"CZ"},{"code":"DE","orgCode":"DE"},{"code":"DK","orgCode":"DK"},{"code":"ES","orgCode":"ES"},{"code":"FI","orgCode":"FI"},{"code":"FR","orgCode":"FR"},{"code":"GB","orgCode":"GB"},{"code":"HU","orgCode":"HU"},{"code":"IE","orgCode":"IE"},{"code":"IS","orgCode":"IS"},{"code":"IT","orgCode":"IT"},{"code":"LU","orgCode":"LU"},{"code":"NL","orgCode":"NL"},{"code":"NO","orgCode":"NO"},{"code":"SE","orgCode":"SE"}],"languageList":[{"code":"FR","orgCode":"FR","name":"FRENCH"}]},{"description":"User Manual(Windows 11)","englishDescription":"User Manual(Windows 11)","fileName":"96xQHA_Win11_UG_ENG_Rev.3.0_260223.pdf","fileModifiedDate":"03/03/2026","fileModifiedDateCalendar":1772469660000,"fileVersion":"3.0","fileSize":"1.12","contentsTypeCode":"UM","filePath":"UM/202603/20260303103725592/96xQHA_Win11_UG_ENG_Rev.3.0_260223.pdf","fileID":11308356,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=11308356&CDCttType=UM&VPath=UM%2F202603%2F20260303103725592%2F96xQHA_Win11_UG_ENG_Rev.3.0_260223.pdf","osList":null,"areaList":[{"code":"BE","orgCode":"BE"},{"code":"CA","orgCode":"CA"},{"code":"CL","orgCode":"CL"},{"code":"CZ","orgCode":"CZ"},{"code":"DE","orgCode":"DE"},{"code":"DK","orgCode":"DK"},{"code":"EE","orgCode":"EE"},{"code":"ES","orgCode":"ES"},{"code":"FI","orgCode":"FI"},{"code":"FR","orgCode":"FR"},{"code":"GB","orgCode":"GB"},{"code":"HK","orgCode":"HK"},{"code":"HU","orgCode":"HU"},{"code":"IE","orgCode":"IE"},{"code":"IN","orgCode":"IN"},{"code":"IS","orgCode":"IS"},{"code":"IT","orgCode":"IT"},{"code":"LU","orgCode":"LU"},{"code":"MT","orgCode":"MT"},{"code":"NL","orgCode":"NL"},{"code":"NO","orgCode":"NO"},{"code":"PL","orgCode":"PL"},{"code":"SE","orgCode":"SE"},{"code":"UA","orgCode":"UA"},{"code":"US","orgCode":"US"}],"languageList":[{"code":"EN","orgCode":"EN","name":"ENGLISH"}]},{"description":"User Manual(Windows 11)","englishDescription":"User Manual(Windows 11)","fileName":"96xQHA_Win11_UG_FRE_CA_Rev.2.0_250529.pdf","fileModifiedDate":"04/06/2025","fileModifiedDateCalendar":1748988600000,"fileVersion":"2.0","fileSize":"1.22","contentsTypeCode":"UM","filePath":"UM/202506/20250604160818370/96xQHA_Win11_UG_FRE_CA_Rev.2.0_250529.pdf","fileID":10520519,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=10520519&CDCttType=UM&VPath=UM%2F202506%2F20250604160818370%2F96xQHA_Win11_UG_FRE_CA_Rev.2.0_250529.pdf","osList":null,"areaList":[{"code":"BE","orgCode":"BE"},{"code":"CA","orgCode":"CA"},{"code":"CL","orgCode":"CL"},{"code":"CZ","orgCode":"CZ"},{"code":"DE","orgCode":"DE"},{"code":"DK","orgCode":"DK"},{"code":"EE","orgCode":"EE"},{"code":"ES","orgCode":"ES"},{"code":"FI","orgCode":"FI"},{"code":"FR","orgCode":"FR"},{"code":"GB","orgCode":"GB"},{"code":"HK","orgCode":"HK"},{"code":"HU","orgCode":"HU"},{"code":"IE","orgCode":"IE"},{"code":"IN","orgCode":"IN"},{"code":"IS","orgCode":"IS"},{"code":"IT","orgCode":"IT"},{"code":"LU","orgCode":"LU"},{"code":"MT","orgCode":"MT"},{"code":"NL","orgCode":"NL"},{"code":"NO","orgCode":"NO"},{"code":"PL","orgCode":"PL"},{"code":"SE","orgCode":"SE"},{"code":"UA","orgCode":"UA"},{"code":"US","orgCode":"US"}],"languageList":[{"code":"FR","orgCode":"FR","name":"FRENCH"}]},{"description":"User Manual(Windows 11)","englishDescription":"User Manual(Windows 11)","fileName":"96xQHA_Win11_UG_EU_FRE_Rev.3.0_260226.pdf","fileModifiedDate":"03/03/2026","fileModifiedDateCalendar":1772469660000,"fileVersion":"3.0","fileSize":"1.2","contentsTypeCode":"UM","filePath":"UM/202603/20260303103725592/96xQHA_Win11_UG_EU_FRE_Rev.3.0_260226.pdf","fileID":11308358,"viewCount":0,"downloadUrl":"https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_FR&OriginYN=N&ModelType=N&ModelName=NP960QHAA-EXP&CttFileID=11308358&CDCttType=UM&VPath=UM%2F202603%2F20260303103725592%2F96xQHA_Win11_UG_EU_FRE_Rev.3.0_260226.pdf","osList":null,"areaList":[{"code":"BE","orgCode":"BE"},{"code":"CA","orgCode":"CA"},{"code":"CL","orgCode":"CL"},{"code":"CZ","orgCode":"CZ"},{"code":"DE","orgCode":"DE"},{"code":"DK","orgCode":"DK"},{"code":"EE","orgCode":"EE"},{"code":"ES","orgCode":"ES"},{"code":"FI","orgCode":"FI"},{"code":"FR","orgCode":"FR"},{"code":"GB","orgCode":"GB"},{"code":"HK","orgCode":"HK"},{"code":"HU","orgCode":"HU"},{"code":"IE","orgCode":"IE"},{"code":"IN","orgCode":"IN"},{"code":"IS","orgCode":"IS"},{"code":"IT","orgCode":"IT"},{"code":"LU","orgCode":"LU"},{"code":"MT","orgCode":"MT"},{"code":"NL","orgCode":"NL"},{"code":"NO","orgCode":"NO"},{"code":"PL","orgCode":"PL"},{"code":"SE","orgCode":"SE"},{"code":"UA","orgCode":"UA"},{"code":"US","orgCode":"US"}],"languageList":[{"code":"FR","orgCode":"FR","name":"FRENCH"}]}]}
    • https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx

    Manuels et téléchargements

    Filtre Filtre Réinitialiser

    Filtre

    La langue

    Système d’exploitation

    Réinitialiser Voir les résultats
    • {{file.description}}
      • Version {{file.fileVersion}}
      • {{file.fileSize}} MB
      • {{file.fileModifiedDate}}
      • {{file.osNames}}
      {{file.languageName}}
      {{file.allLanguageNames}}
      Téléchargement

    Contactez-nous

    WhatsApp

    Contactez-nous directement sur WhatsApp.
    Samsung WhatsApp

    Live Chat

    Vous pouvez nous contacter sur le live chat.
    Échangeons ensemble

    Réparation

    Pour un produit hors garantie, veuillez vous adresser à nos centres de réparation agréés.
    Trouver une agence de réparation

    Service sourds et malentendants

    Disponible en LSF, LPC, Live Chat et transcription.
    Contacter le service accessibilité
    Voir plus

    Code to Open Chat Window