The refund process may take different amounts of time depending on the payment method and related provider.

Refund may take up to 1 to 3 weeks to show in your payment provider's account. It takes longer (up to 4 to 6 weeks) for credit card installment, Octopus, FPS or Samsung Pay.
If you have not received the refund in the expected refund period, please contact the call center ☎3698 4633 (Hong Kong) or 0800 333 (Macau). Our customer service team is available 9am-8pm daily.