Galaxy Book5 Pro360 | Book5 360
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Featured Reviews
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Recommended by 60% of customers.
The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.
The Samsung Galaxy Book5 Pro 360 laptop offers impressive performance, fast processing, and excellent battery life.
The high-resolution AMOLED display, 360-degree hinge, and touchscreen functionality with S Pen support are key strengths.
Some users have reported issues with the screen, including spontaneous cracking and poor palm rejection on the touchpad.
A few reviewers found the sound quality lacking and the overall performance to be mediocre at times.
Prospective buyers should carefully consider the product's features and potential drawbacks based on their specific needs.
AI-generated from customer ratings & reviews, and may include incentivized reviews.
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I purchased Galaxy Book 5 Pro 360 on 23rd April 2026. Just after one and a half month use the laptop screen has got cracks on left corner. Unfortunately I did not added Samsung Care option during the purchase as the Laptop was already very high priced. I don't understand how it has got the cracks the only thing I remember is I picked up closed lid Laptop with One hand from one side to the table to other. I am highly dissapointed with Samsung product quality considering the Laptop is of premium price. It has tarnished my image for Samsung as I have purchased many of its ecosystem products. I cannot easily afford the Laptop screen replacement as I know it would be very costly.
We’re so sorry to read about your experience with your Galaxy Book5 Pro, especially with the cracked screen on the left corner after just a month and a half of use. We would recommend getting in touch with us directly, so we can look into this further and provide the support you need. You’ll find our contact details and operating hours via the link below: http://www.samsung.com/uk/support/contact/ We value your feedback, as it helps us improve our services for our valued customers, and we hope to resolve this for you as quickly as possible. ^HB at Samsung Support
1. AMOLED Display 2. High Resolution (3K - 2880x1800) 3. Touchscreen + 360° Hinge 4. Color Accuracy 5. High Brightness + HDR
I recommended this product.
It makes us proud and happy to see that you have given the Galaxy Book5 Pro 360 five full stars, Bhavin! This premium product brings your artistic vision to life on its breathtaking Dynamic AMOLED 2X touchscreen display, which will also impress you every moment with crisp details in high resolution, bright and vivid colours, and smooth scrolling. Keep enjoying! ^CL at Samsung Support
Great laptop, so fast at loading up and changing pages, screen colours are so vivid, and loads of memory. Good size, so light in weight, love the size of the screen. I like being able to connect my mobile so easy to it. I am so happy with it, the best laptop i have ever had.
I recommended this product.
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks, John! ^EW at Samsung Support
Purchased on 15th Aug 2025 Screen broke on 25th Aug 2025 Touch Screen Broken in 10 days - cannot describe how shocked I am. after closing the laptop, it was a normal pickup from desk by 2 hands nothing else and nothing in middle of the screen which can break the screen. 20+ years working - after using top models from other vendor products top touch screen laptops with very high specifications in the market. I ordered this laptop for the first time to complete my Samsung echo system. laptop is thin and very good in looks but screen glass quality is bad or screen is touching the metal of keyboard area. defect in design. support is saying to have purchased Care+ within 3 days to cover this not it cannot be covered. 15 days and screen breaks really unacceptable for such an expensive laptop.
We are disheartened to see your Galaxy Book5 Pro 360 has endured damage. Our products are built to last, and with the impressive 16.0" WQXGA+ AMOLED Anti-reflective display, you'll get the ultimate viewing experience! We know our engineers will determine the cause of the issue, and get this working to perfection again. You can get Samsung Care+ within 6 months of purchase to buy a policy, however, you won't be able to get this covered on it as you are yet to purchase the policy. We'd recommend contacting our Support Teams for further assistance regarding this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
My advice: don't buy. Like many others here - my screen cracked spontaneously, quite literally in front of my eyes and out of nowhere. It's never been dropped, had pressure put on it, and has barely left my desk. Never had so much as a scratch in over 20 laptops. This is a design or manufacturing fault. How Samsung can claim that they "don't know of any issues with the screens" is comical as there are literally thousands of postings on the internet about this with the current models, and most of the previous models, of Galaxy Book. The crack appeared in front of my eyes as I was typing on the laptop, with it on my desk. A large vertical crack, then this spread to several others and lots of smaller ones. Performance-wise - mediocre, takes ages to wake from sleep, poor palm rejection and inaccurate trackpad (I've had 3 so it's not just this specific one). Samsung - take note of this. I have always been a huge Samsung fan, and own the Galaxy S25 Ultra, Tab S9, Watch 8, Buds3 Pro, and was about to buy a Tab S11 Ultra which I have paused on. Either fix my laptop for free, or like others, you have lost me as a customer forever as this is just not acceptable.
We are disheartened to see you are facing issues with your Galaxy Book5 Pro. This is not what we expect to happen, and we can assure you that all of our products are built to last, and the materials are of high standard! Our engineers will do a thorough check of your device and if they find the issue is due to physical damage that voids your warranty, then any repairs will be chargeable, and this is in line with the Terms and Conditions of your warranty agreement. Your loyalty to us means the world to us, and we can assure you that we'll continue to impress you for years to come, and we'd hate to see you part ways with us. Therefore, please reach out to our Support Teams who can look further into this for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
Cracked Screen Spontaneous cracked screen, as noted by other users. Not covered under warranty but will be covered by the consumer rights act. You can't argue it's not a manufacturer design flaw with so many reviews saying the same thing. Also many Facebook pages about the same thing. Fix my screen FOC...... and maybe we'll sort it but until then all my Samsung goods are going in the bin. That's the phone, tv, watch and laptop
We are sorry to see you are having issues with the display on your Book5 Pro, Bryn. We are not aware of any issues with the display on the Book5 Pro, and can guarantee that it is made with high standard materials, and the 16.0" WQXGA+ AMOLED display will wow you for years to come! If you have endured any physical damage, then this will void your warranty and any repairs will be chargeable. This is line with the Terms and Conditions of the warranty agreement. Our engineers will thoroughly investigate this, and will give you the outcome to get your laptop back working to perfection. We recommend reaching out to our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
After years of using Samsung devices its time to find a new supplier, The screen is so delicate is defys use. I'm yet another one who has a suffered from a cracked screen with no damage to the laptop what so ever. Customer service are absolutely no help, and just copy and paste responses as below: (Apparently, they can confirm its no fault of their product from a photo) Thank you for attaching the photo of your laptop's screen. Upon validating the fault on your device there is a physical stress on the screen which caused the screen to be damaged, thus this will void the current warranty of your device for this specific repair and charges will apply. Please be advise that under the warranty policy of Samsung any dents, crack, liquid spill to your device will fall under category of damage and will not be covered by the manufacturing warranty. Physical stress means any external pressure, force, or bending applied to the display that causes damage. Laptop screens are thin and fragile, so even small pressure in the wrong spot can create cracks, especially hairline cracks
We appreciate you taking the time to explain your experience with the Galaxy Book5 Pro, and we understand how important it is to have a device you can rely on every day, Pa. We also acknowledge that you’ve already been in touch with our Support Teams, who identified signs of physical stress to the display. While this type of issue isn’t covered under the manufacturer’s warranty for repair, we would still recommend proceeding with having your product repaired by our trained engineers, who will restore your laptop to its original condition. If you’d like to proceed, our Samsung Support Teams will be happy to guide you through the next steps and discuss the available options. Our contact details and opening times can be found here: https://www.samsung.com/uk/support/contact/ You can also book a repair directly with one of our authorised service centres here: https://www.samsung.com/uk/support/repair/ We’d also like to reassure you that all Samsung IT products, including this model, undergo extensive quality testing for durability, reliability and performance before reaching our customers. Your feedback as a long‑standing Samsung customer has been shared accordingly. We hope to have the opportunity to support you further and to continue being part of your Samsung experience. ^CL at Samsung Support
I’ve been using the Samsung Galaxy Book Ultra 4 for about 10 months. While the overall performance is good- fast and smooth, but I wouldn’t recommend buying it. The main issue is the extremely fragile screen. Mine cracked just from a light touch, and after checking Samsung’s forums, I found many others reporting the same problem. Despite being under warranty, Samsung customer service refused to recognise it as a manufacturing fault, even though it clearly seems to be a common issue. Another downside is the charger, which is unnecessarily large and bulky for a modern ultrabook. Overall, it’s a powerful laptop held back by poor build quality and unhelpful support- not worth the premium price.
We’re disheartened to hear that the Galaxy Book5 Pro didn’t meet your expectations in terms of design and durability. If you still need support, please don’t hesitate to get in touch. Our full contact details and opening times can be found here: https://www.samsung.com/uk/support/contact/ We’d also like to reassure you that all our laptops are quality checked to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
Screen cracked with normal use after 6weeks. This is not covered by warrenty and Samsung want payment for a repair. There are many many similar complaints on the web, Samsung seem to filter this off reviews on this site. Samsung warranties are useless I had similar issue with a phone, will never buy another Samsung product again. To reiterate, the product has been used 3 times, after it was bought 6 weeks ago, screen cracked.
Thank you for taking the time to review the Galaxy Book5 Pro 360. We take pride in creating products that match the expectations of our customers, and we regret to see this has not been the case for you on this occasion. Physical damage is not covered by warranty and any repair will be chargeable. We encourage you to liaise with our Customer Support. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6424tQiIe ^CH at Samsung Support
I don’t love this laptop. Constant issues with display. The performance lags. Thought the mouse was at fault but it’s the overall laptop. I really thought this would be a good laptop. Technical support just want to reboot. Take it back please and give me a working Samsung laptop
We are disheartened to read that you are not happy with your Galaxy Book5 Pro 360 because you have been experiencing constant issues with the display, with the performance also not meeting your expectations overall. It is also our understanding that you have already contacted our Support Teams about this, although you didn't find the guidance provided very useful. We appreciate that this situation is not ideal, and please don't hesitate to reach out to our IT specialists, who will be ready to offer you further assistance with getting the best experience out of this smart and powerful laptop. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
Ive had it for UNI and work and it runs ARC GIS pro and football manager decently and can handle most work based tasks flawlessly. Its not a gaming laptop its a very light portable workstation with an amazing display.
I recommended this product.
We are delighted to see you are loving your spectacular Galaxy Book5 Pro! Thanks to the powerful Intel® Core™ Ultra processor, you'll get the best performance possible, and with the striking 16" Dynamic AMOLED 2X display, everything will come to life, and the lightweight design will enable you to take this around easier than ever before! ^LB at Samsung Support
Not good as what I paid Cursor response gets delayed Battery is bad!!
We regret seeing that you're not getting the performance levels that you were expecting from your Book5 Pro 360. We recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
The battery life is not all its made out to be but very usable. I think the battery life is calculated on the very lowest CPU settings with the screen brighness as low as possible. Connectivity is great. Machine of this price could do with a SIM slot or e-sim capability. Design is good and the machine is generally quite robust. Perfomance is not as quick as I expected. The changing of the screen orientation when you chnage use of the machine is very cluncky and unreliable. The 2 in 1 features make the machine very versatile. Great screen resolution.
I recommended this product.
Thank you for taking the time to share with us this in-depth review about your amazing Galaxy Book5 Pro 360. We are pleased to read that you find the battery of this laptop very usable, and that you are also impressed by its excellent connectivity, compact design and clear display, as well as its 2-in-1 feature. We also appreciate that you wished this laptop to support a SIM or eSIM, as well as for the performance and changing of screen orientation to be more reliable. Please don't hesitate to get in touch with our IT specialists, who will be more than happy to assist you with getting the best experience out of it. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm Sat-Sun | 9am to 6pm or on Live Chat here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
Great display memory convertibility processor and performance
The Galaxy Book5 Pro 360 has an outstanding screen, solid construction, excellent backlit keyboard and performs consistently well. Battery life is good. Thanks to the Ultra 7 processor the laptop runs noticeably cooler than our previous laptops. Wi Fi connectivity has been rock solid. We have not used the 360 functionality but in laptop mode the hinges have been rigid enough to ensure the screen does not wobble at all in use. The S Pen works well with the touchscreen. All-in-all, this is the best Windows laptop we have owned.
I recommended this product.
We are over the moon to see you are loving your Galaxy Book5 Pro 360, Tony! With the joint powers of the Intel® Core™ Ultra 7 Processor and the impressive 76Wh battery, you will get hours of fun! Wi-Fi 7 will give you the ultimate connectivity. The insane 2-in-1 convertible design will give you more freedom to do those specific tasks and take your productivity to new heights! Not only this, with the S Pen your creativity will wow everyone you meet! ^LB at Samsung Support
fantastic laptop , every thing is refined to a high standard , fast and reliable and great battery life, fantastic screen , quite as a mouse and best purchase of 2025 , having 360 touch screen screen is a very very nice touch
I recommended this product.
We're thrilled to hear that you're enjoying your Galaxy Book5 Pro 360, Bruce. The premium design is so sleek and stylish. The performance is strong for all of your tasks and workloads, whilst the battery is one of the laptop's most impressive features, delivering excellent longevity. The display brings you vibrant and accurate colours, deep blacks, and a smooth refresh rate. Meanwhile, the 360-degree hinge allows the display to be folded completely back, transforming the laptop into a tablet! Many thanks for taking the time to write your five star review. Your feedback means the world to us!^EW at Samsung Support
Key board is badly designed and difficult to type as not centred
Thank you for your feedback, Rahul, although we do regret seeing that you've not been getting everything that you were hoping for from the design of your Galaxy Book5 Pro 360. We're happy to take on board your feedback, so that we can keep on providing our customers with everything that they'd want. ^DB at Samsung Support
I would recommend others for its style slim and performance
I recommended this product.
It's fantastic to see that you're loving your Book5 Pro 360, and that you'd be happy to recommend it to others. It's slim enough so that you can carry it around wherever you need it, and the AI charged processor will keep everything running flawlessly. ^DB at Samsung Support
I love Samsung products and almost everything from Samsung but their laptops are not making it to the top 10. The PC is great- I must say that, but it have to be within the top 10 in the world. Please I want to be in the Galaxy ecosystem but the laptop is not making my ecosystem strong, I think they should work on their laptops as their phones are
Thanks for taking the time to share your review, Ely! We're so pleased to hear that you're enjoying your Galaxy Book5 Pro 360 overall. The Galaxy Ecosystem enables connected experiences between Galaxy devices, and your laptop is compatible with this. You can find out more right here: https://www.samsung.com/uk/mobile/connected-experience/ The above link will help answer any questions you have regarding using the Ecosystem. We're super excited for you to try out the effortless connectivity modes! ^EW at Samsung Support
Any features on the laptop that include galaxy are unreliable. This include buds auto switching. This also has minimal upgrade from the last model and no faster charging.
Thank you for taking the time to review the Galaxy Book5 Pro 360. We strive to make devices that meet the demands of our customers and improve upon past iterations, we regret to see this has not been the case on this occasion for you. The Galaxy Book5 Pro 360 comes equipped with an Intel Core Ultra 7 processor and Intel Arc GPU over the previous models Snapdragon X Elite processor and Qualcomm Adreno GPU. More than 2x larger than before, the 38mm Big woofers on Galaxy Book5 Pro 360 amplify low frequency sounds to deliver deep, rich bass for an immersive soundscape. With regards to your Galaxy Buds auto switching, we'd love to get to the bottom of this for you. Contact details and opening times for technical support can be found through the following link: https://spr.ly/6421qMxh1 ^CH at Samsung Support
The product seems brilliant, but I've spent well over ninety minutes online trying to find and download the manual and trying to register the thing, eventually having spend a quarter of an hour on the phone. I did eventually find the manual - it took even longer, as finding the model number wasn't easy. Such data is not on the machine but on a tiny print non-detachable label on the side of the lid ... and which of the many strings is the model "number" isn't obvious. I've copied all the relevant stuff on the label into an email to myself for future use. Serial number too, which was hard to read even with a magnifying lens; the fourteen character string has over 38 thousand million permutations, ignoring changes of order. That's four or five times the human population of Earth. Anyway, I've now downloaded the manual (not easy either) as it's not in a standard format. But I still can't find how to register the new computer. After a good while on the web site I tried Google, phew: several possibilities from Samsung. From accessing a registration website, it took five minutes to get to the form. And start by having to enter the serial number - invalid!!! Back to the magnifying glass.... I hadn't made a mistake. So now I have to Contact Samsung... Has to be a non-free phone call ... adverts, taking ages, and at least three choice menus to get through - 3 minutes; phone eventually rang and was ignored. Trying again - eventually it turned out that the serial number on the label is missing a final X. Registration was then dead easy - but didn't need any personal details or the date of purchase. So will it work if I need it??? Beautiful machine - as it should be for over £1500. But I'll never feel the same about Samsung again .... Now to start studying the user guide!
While it's great to see that you are thoroughly enjoying the Galaxy Book5 Pro 360, Eric, it's a shame that you have faced issues with support. The manual for every device can be found on the product page on our website, in the 'Support' section, directly underneath the 'Reviews' section. Here's a handy link, should you need it: https://downloadcenter.samsung.com/content/UM/202603/20260303103725592/96xQHA_Win11_UG_ENG_Rev.3.0_260223.pdf If you require the full model number and are having difficulty reading the sticker on the device, we would recommend checking your receipt, as it will be listed there. Great idea to copy this and the serial number into an email for yourself, should you need it later. We're sorry to see that you had trouble getting through to our Support Teams. As we have just released a new range of devices, we are experiencing high levels of contact, which is causing longer queue times. We apologise for any inconvenience this causes, and can assure you that we are still here to help, it just may take longer than expected to speak with us. Registering your product is done with your Samsung Account, so it is tied to you. Our standard warranty doesn't need to be registered for, as it is applied automatically, so please rest assured that this will not impact the support you receive. Thank you for sharing your feedback with us, we will use it to inform the continuous improvement of our services. With further usage, we're sure that your wonderful new Galaxy Book will earn five full stars. ^SK at Samsung Support
Great device easily switch between modes. performance wise is ok considering the formfactor
I recommended this product.
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support
Fast laptop, nice and thin. Display is superb and great for photo editing
I recommended this product.
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
Excellent & good performance, highly recommended laptop.
I recommended this product.
Thank you for the positive feedback! ^CL at Samsung Support
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I have got the s25 ultra, its absolutely amazing, honestly I was considering the 17pro max, pixel 10 pro xl, and the s25 ultra for over 3 months, and did lots of comparisons, all were good products, but by far the s25 ultra blows everything out of the water, its the king of all phones. Looks amazing, super snappy and powerful with the smpdragon 8 elite Gen 4, the best camera in smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI …functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI … functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.
I recommended this product.
We’re thrilled to see how much you are enjoying your S25 Ultra, Rajjdeep! It’s great that after deep research, the incredible capabilities of this model blew you away. The sleek design is perfectly complimented by the rich display and the speedy processor, which works in harmony with the battery to give you life all day. The 200 MP main camera lens captures true to life images, which can be edited easily with Galaxy AI. It’s the ideal device for gaming, work, and play - this model really has your back! ^SK at Samsung Support