How do I factory reset my Samsung Smart TV?

Open Settings, navigate to General (or All Settings > General & Privacy), select Reset, enter your 4-digit PIN (default is 0000), and select Reset to restore your TV to its original factory settings.

What is the default PIN to reset a Samsung TV?

The default security PIN for Samsung Smart TVs is 0000. If you have changed your PIN and forgotten it, you can reset it using a specific button sequence on your remote control.

How do I reset network settings on my Samsung TV?

Navigate to Settings > General (or Connection) > Network > Reset Network. This will clear saved Wi-Fi passwords and restore network settings.

How do I reset picture or sound settings without a full factory reset?

To reset only picture or audio configurations, go to Settings, select Picture or Sound, navigate to Expert Settings, and scroll down to select Reset Picture or Reset Sound.

Will a factory reset delete my apps and accounts on Samsung TV?

Yes, performing a factory reset will remove all downloaded applications, clear saved account logins, remove saved network configurations, and revert all settings back to original defaults.

How to reset my Samsung TV

Updated : 16th October, 2026

Are you experiencing issues with your TV? You may want to try to reset your TV which will return it to its initial settings. A reset can sometimes be the fastest and easiest way to solve a problem on your TV unless the TV has been physically damaged or there are component failures.

Please note:

Resetting your TV with the instructions below will erase all data on your smart TV and restore settings to when the product was initially purchased.

Samsung accounts and all downloaded apps will be deleted, so please note the router name and password in advance.

Settings will vary depending on location and/or where the product was purchased.

1 Turn on your TV and press the Home button on the remote control

Samsung Smart TV remote with Home button highlighted.

2 Navigate to Settings > Select All Settings

Home screen with “Settings” highlighted.

“Settings” with “All Settings” highlighted.

3 Select General & Privacy

“All Settings” screen with “General & Privacy” highlighted.

4 Select Factory Data Reset

“General & Privacy” screen with “Factory Data Reset” highlighted.

5 Enter the 4-digit PIN you created when you first installed your TV

Please note: If you cannot remember your PIN, please contact Samsung Support, who will be able to assist you in resetting the PIN.

6 The TV will begin erasing all data and will be restored to factory settings

7 When the reset is complete, the TV will turn back on. Select Allow on the on-screen prompts to complete the installation and continue to enjoy your Samsung Smart TV

Request remote support

If the above method does not solve the problem, our contact centre (add link) can access your TV remotely to reset it for you. Resetting the TV in this way will erase all data and restore settings to when the product was initially purchased.

We recommended you note the name and password of the router before you reset your device.

1 Turn on your TV and press the Home button on the remote control

2 Navigate to Settings > Select All Settings

3 Select Support

“All Settings” screen with “Support” highlighted.

4 Select Device Care

“Support” screen with “Device Care" highlighted.

5 Select Request Support

“Device Care” screen with “Request Support" highlighted.

6 Read the Terms and Conditions > Select I understand and consent to the above > Select Confirm

7 Enter your home or mobile phone number > Select the issue you are currently facing > Select Next

“Request Support” screen with phone number fields, issues and “Next” highlighted.

8 Select either Request Now (to be called back ASAP) or Schedule Appointment (To be called back at a convenient time)

“Request Support” screen with “Request Now” highlighted.

Please note: Call back times are not guaranteed but we will attempt to meet your request to the best of our ability.

9 Select Send

“Request Support” screen with “Send” highlighted.

10 Our Contact Centre will get in touch with you & assist with your issue

11 When we call you back, you will need to be in front of your TV with your remote control to enable the Samsung exclusive Remote Management Service

When requested they will guide you through the following:

Home key

Settings

All Settings

Please note:

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

Device screenshots and menus may vary depending on the device model and software version.

Thank you for your feedback!

Contact Info

Samsung Account

Get connected with Samsung Account. Your gateway to all things Samsung

Troubleshoot and book a repair

Support for your mobile devices, home appliances, TV and computing products

Learn more

Contact us

For support buying a product, help with an order or technical product support