What is Samsung Care+ Now?
• Care today. Confidence tomorrow.
• Samsung Care+ Now is a repair program that includes Screen Repair, Battery Replacement, and Back Cover Replacement.
• Unlike regular Samsung Care+ plans that must be purchased within the first 60 days of buying a new device, Samsung Care+ Now allows all eligible Galaxy users to immediate repair - exactly when protection is needed most.
• If your device is between 61 and 365 days from the date of purchase, Samsung Care+ Now gives you the eligibility to purchase Samsung Care+ after 60, offering up to 2 years of additional protection for your repaired device.
Screen Repair
Get your cracked screen fixed fast with genuine Samsung parts.
Battery Replacement
Restore your phone's battery life with a certified replacement.
Back Cover Replacement
Replace damaged back glass and keep your device looking new.
| Feature | Samsung Care+ (Screen damage / Accidental damage) |
Samsung Care+ Now (Repair service) |
Samsung Care+ after 60 (Coming soon) |
|---|---|---|---|
 Purchase Eligibility |
Within 60 days of devices purchase. |
Everyone Available for all Galaxy users when a repair is needed. |
Eligible devices after purchasing Samsung Care+ Now (61-365 days from purchase date) |
 What it is |
Accidental damage protection plan. |
A repair service when needed. | A protection plan you can enroll in after purchasing Samsung Care+ Now to get additional repair benefits. |
 How it works |
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. Find out more |
Purchase Samsung Care+ Now anytime when repair services like screen repair, battery replacement, or back cover replacement is needed for your Galaxy device. | After purchasing Samsung Care+ Now, you're eligible to enroll in Samsung Care+ after 60 for protection. |
 Key Benefit |
Safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure within 60 days via insurance policy. | Get repair support even after the 60-day purchase window. Whenever you need the repair – no constraints | Extend your protection from 61 - 365 days with additional repair benefits after purchasing Samsung Care+ Now. |
Available at your convenience:
Come to us or we’ll come to you.
Option 01
Pick up & Delivery
*Repair lead time takes up to 2 business days (Abu Dhabi, Dubai & Sharjah).
*Other Emirates might require up to 4 business days depending on location (Al Ain, Umm Al Quwain, Ras Al Khaimah, Fujairah).
*Other Emirates might require up to 4 business days depending on location (Al Ain, Umm Al Quwain, Ras Al Khaimah, Fujairah).
Option 02
Visit our service center
*Same day repair.
*Terms and Conditions apply.
*Terms and Conditions apply.
What comes under Samsung Care+ Now?
From premium services to reliable support, we’re here to bring your Galaxy devices back to life and put your worries to rest.
Screen Repair
Fix your damaged or malfunctioned screen without replacing the entire display.
Back Cover Replacement
Restore the look of your Galaxy with a genuine back cover replacement.
*Galaxy models included: S Series models (S23, S24, S25, and S26), Z Series models (Z Fold4-7), A Series (A54 & A55).
*Screen Repair for Galaxy Z Series available in 2 locations (Dubai Butterfly Building Service Centre, Abu Dhabi Eros Service Centre).
*3-month warranty on repaired parts. Terms and Conditions apply.
*Screen Repair for Galaxy Z Series available in 2 locations (Dubai Butterfly Building Service Centre, Abu Dhabi Eros Service Centre).
*3-month warranty on repaired parts. Terms and Conditions apply.
Benefits of Samsung Care+ Now
Authenticity
Only genuine Samsung Parts for Galaxy peak performance.
3 Months Part Warranty
Get guaranteed warranty for 3 months on repaired parts.
Free Pickup and Delivery Within 3 Days
Quick, hassle free repairs within 72 hrs delivered to your footstep.
Convenience
Prefer drop-off? Visit your nearest service center.
Value priced
Quality service at a price you'll love.
Extra Care
Complimentary checkups & updates, keep devices running flawlessly!
Secure Payment
Shop safely with secure payment options.
Samsung Rewards
Add more rewards to your Samsung account.
Samsung Care+ Now Price Guide
Complete list of supported Galaxy models along with the services under Samsung Care+ Now.
|
Series |
Model |
Screen Repair |
Battery Replacement |
Back Cover Replacement |
|---|---|---|---|---|
|
Galaxy Z Fold |
Z Fold4 |
AED 1,580 |
AED 255 |
AED 260 |
|
Z Fold5 |
AED 1,504 |
AED 255 |
AED 260 |
|
|
Z Fold6 |
AED 1,561 |
AED 255 |
AED 260 |
|
|
Z Fold7 |
AED 1,834 |
AED 255 |
AED 260 |
|
|
Galaxy Z Flip |
Z Flip4 |
AED 1,163 |
AED 230 |
AED 230 |
|
Z Flip5 |
AED 761 |
AED 230 |
AED 230 |
|
|
Z Flip6 |
AED 761 |
AED 230 |
AED 230 |
|
|
Z Flip7 |
AED 817 |
AED 230 |
AED 230 |
|
|
Galaxy S Ultra |
S23 Ultra |
AED 879 |
AED 250 |
AED 280 |
|
S24 Ultra |
AED 826 |
AED 250 |
AED 280 |
|
|
S25 Ultra |
AED 906 |
AED 250 |
AED 280 |
|
|
S26 Ultra |
AED 985 |
AED 250 |
AED 280 |
|
|
Galaxy S+ |
S23+ |
AED 659 |
AED 230 |
AED 270 |
|
S24+ |
AED 664 |
AED 230 |
AED 270 |
|
|
S25+ |
AED 696 |
AED 230 |
AED 270 |
|
|
S26+ |
AED 755 |
AED 230 |
AED 270 |
|
|
Galaxy S |
S23 |
AED 594 |
AED 220 |
AED 220 |
|
S24 |
AED 549 |
AED 220 |
AED 220 |
|
|
S25 |
AED 545 |
AED 220 |
AED 220 |
|
|
S26 |
AED 587 |
AED 220 |
AED 220 |
|
|
Galaxy A |
A54 |
AED 440 |
AED 296 |
AED 220 |
|
A55 |
AED 465 |
AED 296 |
AED 220 |
*The prices of Samsung Care+ Now are accurate as of May 2026. Samsung reserves the right to modify the prices at any time.
All prices listed are inclusive of VAT applicable in the UAE. Terms and Conditions apply.
Prices are strictly for Screen Repair, Battery Replacement, or Back Cover Replacement. Any additional service required will be determined by the technician at the service centre.
Select your preferred option at checkout.
You can visit us or we can pick it up from you.
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Step 01
Purchase your Service -
Step 02
We will contact you -
Step 03
Drop by / Pick up -
Step 04
Inspection and repair -
Step 05
Right back at you
Frequently Asked Questions
Find your answers here.
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What is Samsung Care+ Now?Samsung Care+ Now (formerly called Galaxy Expert Care) is a premium post-purchase service plan that offers screen repair, battery replacement or back cover replacement services for your Galaxy and is exclusively purchased from Samsung.com and service providers are our authorized service centers.
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Where can I buy Samsung Care+ Now?You can purchase it exclusively from Samsung.com, Samsung Shop App or get support and purchase it from Samsung authorized service partners.
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When can I purchase the Samsung Care+ Now?It can be purchased at any time the service is needed.
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Are the parts used authentic and direct from Samsung?Yes, and you get 3 months parts warranty once the service is done.
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How long does the Samsung Care+ Now repair take?It takes between 2 hours to 48 hours depending on the device conditions and parts availability.
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What are the locations that offer Samsung Care+ Now purchase process and service?
SN ASC Name City 1 Eros - Dubai Mall Dubai 2 Eros AUH Abu Dhabi 3 Eros Butterfly Dubai 4 Harman - Ajman CC Ajman 5 Harman - Al Maryah Abu Dhabi 6 Harman - Al Ain Al Ain 7 Harman - Dubai Hills Dubai 8 Harman - MCC Dubai 9 Harman - NSQ Dubai 10 Harman - Sahara Mall Sharjah 11 Icell DCC Dubai 12 Icell MOE Dubai 13 Icell Sharjah Sharjah 14 Icell Burjuman Dubai 15 Jumbo AUH Abu Dhabi 16 Jumbo Dubai Dubai 17 Jumbo Fujairah Fujairah 18 Jumbo RAK Ras Al Khaimah 19 Sharaf DG - AUH Abu Dhabi 20 Sharaf DG - TSC Dubai -
What devices are eligible?Selected Samsung Galaxy smartphones: S23 Series – S26 Series, Flip 4 -7 models, and Fold 4-7 models.
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What are the benefits when purchasing Samsung Care+ Now service?*3 months parts warranty
*Certified Samsung technician repairs
*Free home pickup and delivery
*Discounts on repairs -
Does it cover accidental damage?*No, accidental damage is not covered or included – this is not a warranty policy.
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Is there a limit to the number of purchases?Yes, one single purchase can be purchased at a time per customer; also, the service cannot be transferred to another customer or device if not consumed.
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How do I use Samsung Care+ Now if I want to drop of at service center?Simply visit an authorized Samsung service center with your device and purchased order confirmation or request the service center for support on purchasing it.
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Is there a service fee?The amount paid on Samsung.com when purchasing the service it includes all the fees.
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Can I transfer the plan to another user?No this cannot be transferred to another user or device.
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What is the cancellation process?This can be canceled by calling the Samsung call center (800-SAMSUNG) and requesting for a cancelation only if the service has not been consumed or during the repair process.
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What is the refund policy?The refund policy is standard and the amount will be refunded back into the original payment method within 7- 14 business days depending on your bank.
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What is NOT covered under Samsung Care+ Now?*Misuse & Negligence post Samsung Care+ Now service
*Intentional damage or abuse
*Severe physical damage due to reckless handling
*Use of non-authorized accessories causing damage -
Environmental / Extreme Damage are not within the relation on 3 months parts warranty?*Fire damage
*Floods, natural disasters, or acts of God
*Exposure to extreme heat, chemicals, or hazardous substances -
Theft & Loss*Lost or stolen devices are NOT covered
*Scratches, dents, or cosmetic wear that do not affect functionality -
How can I cancel service if I found the repair cheaper outside?This is an exclusive repair by Samsung and only offered by Samsung authorized service partners with authentic parts, any Third party offering the service is not authorized by Samsung and the price is standard.
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Additional issues found and customer decides to cancel due to the additional charges not related to service purchased under Samsung Care+ Now?Once the device is handed over and the repair has began it is not possible to cancel the service, if the additional repair found will not impact the phone due to customer misuse then the technician will complete the screen repairs and any additional charges for the repairs can be rejected by customer.
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Can I cancel the repair after handing over the device to the service center and making the payment due to any reason?Once the device is handed over to the service center no cancelations can take place since the repair already began and job creation is opened.
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What is the most affordable Samsung Care+ Now repair price in UAE?The Galaxy S23 screen repair costs AED 449—our most affordable option. Prices vary by device: S24 (AED 525), S25 (AED 480). Z Flip7 costs AED 759, while Z Fold7 is AED 1,733. Check samsung.com/ae for your specific model.
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Are there any hidden charges or additional fees in Samsung Care+ Now?No hidden charges. Quoted price at checkout is final. Diagnostics for additional damage are communicated before repair, giving you the choice to proceed. Pickup and delivery within 72 hours (Dubai, Abu Dhabi, Sharjah) are complimentary.
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Is Samsung Care+ Now more expensive than third-party repair shops?Samsung Care+ Now costs slightly more but includes genuine parts, official warranty, and trained technicians. Third-party shops may be cheaper but risk poor quality and no warranty coverage. For Galaxy devices, Samsung's official service ensures authenticity and performance.
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Do students and seniors in UAE get discounts on Samsung Care+ Now?Discount eligibility varies by Samsung account status and active promotions. Check your Samsung account on samsung.com/ae for available offers, or WhatsApp +971 54 726 7864 to inquire about current discounts in your emirate.
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Can I get a price estimate before confirming my Samsung Care+ Now order?Yes. Visit samsung.com/ae/galaxy-expert-care/ or samsung.com/ae/support/repair-prices/ to view exact repair costs for all Galaxy models. Select your device (S25, Z Fold7, Z Flip7, etc.) to see pricing before ordering. No surprises at checkout.
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What's included in the Samsung Care+ Now price - parts and labor?Price includes diagnostics, genuine Samsung parts, professional labor, device calibration, and 3-month warranty on repairs. Pickup/delivery in major emirates is complimentary.
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Are prices different for Galaxy S25 models compared to S24 or S23?Yes. S25: AED 480 | S24: AED 525 | S23: AED 449. Ultra models cost more: S25 Ultra (AED 710), S24 Ultra (AED 775), S23 Ultra (AED 637). Z Fold7: AED 1,733 | Z Flip7: AED 759. Check the pricing table on samsung.com/ae.
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Does Samsung Care+ Now price include pickup and delivery across all UAE emirates?Pickup and delivery are complimentary in Dubai, Abu Dhabi, and Sharjah (2–3 business days). Other emirates (Al Ain, RAK, Fujairah) may require 4 business days. Alternatively, drop-off at service centers is always free.
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What's the price difference between screen repair vs. full screen replacement?Screen repair (fixing cracks without display replacement) costs less than full replacement (new display + metal frame). For example, S25 repair is AED 480. Full replacement pricing varies by device—contact support for a quote.
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Can I bundle Samsung Care+ Now with other Samsung services for a discount?No, bundling is not available unless Samsung is running an official promotion. Any active offers will be listed on samsung.com/ae and communicated through official channels. Check the website for current promotions before ordering.
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What warranty coverage does Samsung Care+ Now provide after repair?Samsung Care+ Now includes a 3-month manufacturer warranty on repaired parts covering defects and workmanship. If issues arise within 90 days, contact us for free re-repair. Terms and conditions apply.
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Does the 3-month Samsung Care+ Now warranty cover accidental damage?No. The 3-month warranty covers manufacturing defects only, not accidental damage (drops, impacts). However, Samsung Care+ Now extended protection plans available separately cover accidental damage. Visit samsung.com/ae/offer/samsung-care-plus/ for options.
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What's covered under warranty if my screen cracks again within 3 months?There is a 3-month warranty on the parts repaired as per policy only.
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How long does warranty coverage last on Samsung Care+ Now repairs in UAE?Standard warranty is 3 months from repair completion date on repaired parts only. There is no extension of the parts warranty above 3 months. This applies across all UAE service centers.
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Can I extend the warranty beyond 3 months on Samsung Care+ Now repairs?No. The parts warranty is fixed at 3 months and cannot be extended. This is standard Samsung Care+ Now repair policy across all UAE service centers.
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Is the warranty valid across all UAE service centers?Yes. Your 3-month warranty is valid at all Samsung-authorized service centers across UAE. Present your repair receipt and order confirmation number for warranty service anywhere in the emirates.
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What should I do if my repaired Galaxy has warranty issues?Contact Samsung immediately via WhatsApp (+971 54 726 7864), live chat, or visit your nearest service center with your receipt. We'll diagnose and provide free re-repair if warranty-covered.
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Does water damage from normal use void the Samsung Care+ Now warranty?Galaxy devices have water-resistance ratings. If a defective repair caused water damage, it may be warranty-covered. Accidental water exposure or submersion is not covered. Contact support for evaluation.
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If I repair my screen again, does my warranty reset?No. Each repair has its own separate 3-month warranty from that repair date. However, if we perform warranty replacement within 3 months, the warranty period resets from the new repair date.
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Are replacement parts from Samsung Care+ Now covered by my original device warranty?The 3-month warranty on repaired parts is separate from your device's original warranty (likely expired). If your device is still under original warranty, contact Samsung support to discuss your options.
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How does Samsung Care+ Now pickup service work in Dubai and Abu Dhabi?Order at samsung.com/ae. We'll contact you to schedule pickup. Our expert collects your device, repairs it within 24–48 hours, and delivers it back—all complimentary in Dubai, Abu Dhabi, and Sharjah within 72 hours.
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Can I track my Samsung Care+ Now repair in real-time?Yes. You'll receive WhatsApp and SMS updates throughout repair. Track status online using your order confirmation number at samsung.com/ae or via the "Track Repair" section in your Samsung account.
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What should I back up before sending my Galaxy for Samsung Care+ Now repair?Back up photos, videos, messages, and apps using Samsung Cloud or Google Drive. Remove SIM and microSD cards. Note important passwords. While we take precautions, data security isn't guaranteed during repairs.
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Does Samsung Care+ Now cover battery replacement?Yes. Samsung Care+ Now covers three services: Screen Repair, Battery Replacement, and Back Cover Replacement. Each is priced separately and ordered independently. Select the service you need at samsung.com/ae/galaxy-expert-care/.
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How long does same-day repair take at Samsung service centers?Same-day repair typically takes 2–4 hours (subject to queue and device complexity). Pickup/delivery service requires 24–48 hours repair time plus 2–3 business days for collection and return.
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What devices are eligible for Samsung Care+ Now repair in UAE?Eligible: Galaxy S series (S23–S25), S Plus variants, S Ultra models, and Z series foldable phones (Z Fold4–7, Z Flip4–7). Z series repair is available in Dubai (Butterfly Building) and Abu Dhabi (Eros) service centers only.
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Can I choose between pickup/delivery or drop-off service?Yes. At checkout, select your preference: "Pickup & Delivery" for home collection with free delivery, or "Drop-off" to visit your nearest service center. Drop-off enables same-day repair potential.
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What happens if I need to cancel my Samsung Care+ Now service?Cancel before pickup/drop-off for a full refund. If repair is underway, you can still cancel—contact support immediately via WhatsApp (+971 54 726 7864). Refunds process in 5–7 business days.
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Can I request a specific time window for Samsung Care+ Now pickup?Yes. When we contact you, request your preferred time slot (morning, afternoon, evening). Availability varies by location and capacity. We'll accommodate your preference within 2–3 days.
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Is professional data recovery available with Samsung Care+ Now repair?Samsung Care+ Now focuses on device repair. Data recovery is handled separately. Contact support to be referred to authorized recovery partners. Backup your data beforehand to avoid recovery costs.
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How does Samsung Care+ Now compare to extended warranty coverage?Samsung Care+ Now is a one-time repair service for immediate needs. Extended warranty plans provide broader, long-term coverage (1–5 years) including accidental damage, battery issues, and multiple repairs. Choose Care+ Now for quick fixes, extended plans for comprehensive protection.
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Should I use Samsung Care+ Now or my device's original warranty?If your device is still under original warranty, check coverage (accidental damage usually isn't covered). Samsung Care+ Now is ideal for out-of-warranty devices needing affordable, fast repair. If you have extended coverage, it may be your best option.
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Is Samsung Care+ Now better than third-party phone repair shops?Yes. Samsung Care+ Now offers genuine parts, official warranty, and trained technicians. Third-party shops are cheaper but risk poor quality, no warranty, and voided device warranties. For Galaxy devices, Samsung's official service ensures authenticity.
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What's the difference between screen repair vs. full screen replacement?Repair fixes damage (cracks, LCD/OLED issues) while keeping the frame. Replacement swaps the entire display unit including frame with new components. Repair is faster and cheaper; replacement suits severe damage. Technicians recommend based on inspection.
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How does Samsung Care+ Now service differ from visiting a service center directly?Samsung Care+ Now offers convenient online ordering with pickup/delivery. Service centers require you to visit but offer same-day turnaround. Both use genuine parts and warranty. Choose Care+ Now for convenience; service centers for speed.
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Is Samsung Care+ Now worth it compared to buying a used replacement Galaxy?Absolutely. S25 screen repair is AED 480 vs. hundreds of AED for a used phone. Repair restores your device with warranty, preserving data and customizations. Buying used carries unknown history and zero warranty—repair is smarter.
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How does Samsung Care+ Now warranty compare to extended warranty plans?Samsung Care+ Now provides 3 months warranty on repaired parts only. Extended plans offer 1–3 years broad coverage including accidental damage, battery, and multiple repairs with minimal deductible. Extended plans are better for long-term protection.
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Can I use Samsung Care+ Now alongside my existing extended warranty plan?Yes. You can use Care+ Now independently if you prefer. Check your extended plan first—you may have accidental damage coverage that's more cost-effective. Contact Samsung support to compare options.
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For Galaxy Z Fold/Flip: Samsung Care+ Now or buy replacement?Samsung Care+ Now for Z Fold7 is AED 1,733 vs. thousands for a replacement device. Repair preserves your phone, data, and settings. For foldable devices, repair is the most cost-effective solution.
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How does Samsung Care+ Now compare to DIY screen replacement kits?DIY kits are risky—improper installation damages internals, voids warranty, and poses safety hazards. Samsung Care+ Now uses approved parts, professional installation, and includes warranty. Professional service is always recommended.
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