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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I make a purchase on the Samsung Online Store?1. Select the product you wish to purchase and click on "Buy Now" or "Add to cart" on the relevant product information page.
2. You can continue shopping after adding a product to your cart. When you have finished selecting products, go to your shopping cart and click on "Checkout".
3. Either sign in to your Samsung Account or continue as a Guest by entering your email address and selecting “Continue”.
4. Enter and confirm your shipping and payment information.
5. Click on “Place order” to pay and place your order.
If your order is successfully completed, you will see an order completion message and will receive an order confirmation email within 24 hours. If you have not received your order confirmation email, check your junk email or spam folder.
Alternatively, log in to your Samsung Account to check your order summary. -
How does the pre-order work?Samsung's online pre-order allows customers to be among the first to own and experience new products before the launch. Additionally, customers can enjoy many benefits including discounts and gift packages if they make a purchase during the pre-order period.
Pre-orders apply to some specific products and only for certain periods. -
Where can I find Offers and Promotions information?Discover all the latest deals on Samsung.com by visiting our Offers page.
Don’t miss out. Sign up and be one of the first to hear all about our upcoming offers and promotions. -
What is samsung care+, and how can i get it for my samsung galaxy z fold8/Ultra?Samsung Care+ is an extended protection plan for your Galaxy device, providing coverage for when the unexpected happens so you can enjoy peace of mind with your new phone.
*Promo valid until 14 August 2026.
Promotion is from 23 July to 14 August 2026 10AM (NZST).
The Promotion is non-transferable, non-refundable and cannot be exchanged for cash, whether in part or full, and is valid for a single transaction only.
In the event of refund/return, products purchased under this Promotion will be subject to deduction of the discounted value.
Samsung reserves the right to reject any order if Samsung determines, at its sole discretion that the usage of the Promotion is not in accordance with these Terms & Conditions.Samsung reserves the right to amend these Terms and Conditions and/or amend, suspend or terminate the promotion at any time without prior notice and without assigning any reasons.
^Typical capacity is 390 mAh (20 % increase compared to previous Galaxy Watch8 40 mm) for 40 mm size, 445 mAh (10 mAh increase compared to previous Galaxy Watch8 44 mm) for 44 mm size.
**NOW Rewards Visa: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), interest free is available on NOW Rewards Visa. NOW Rewards Visa terms and conditions, credit criteria, rates and fees (including a one-off $55 establishment fee and a $34 account fee charged 6-monthly) apply. Purchase interest rate of 26.65 % p.a. applies to the outstanding balance after interest free term ends. Cash advance interest rate of 29.40 % p.a. applies. Rates and fees are subject to change. NOW Dollars can be redeemed at certain Participating Retailers only. NOW Dollars cannot be earned or redeemed on long-term interest free purchases. Offer only available at samsung.com/nz. Click here for more information.
**Q Card: 12/24/36 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800 respectively. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3 % of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95 % p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.
**Afterpay: Afterpay late fees, eligibility criteria and terms & conditions apply. Purchase up to a maximum cart value of $3000 NZD. Visit www.afterpay.com/en-NZ/terms-of-service for full terms.
